Airline Waiver Policies
Airlines have released their travel polices in response to the COVID-19 outbreak. The airlines listed below will be waiving cancellation and re-booking fees for a travel credit up to the VALUE of the original ticket. Fare differences will apply for new travel dates if original booking class not available or the new fare is higher.
NOTE: If you didn’t make a booking through Planet Earth Travel, you will need to go direct to who you made the booking with as we are unable to access your booking to assist you.
Please see each airline policy below:
Philippine Airlines wished to advise the following waiver has been put in place to assist passengers wanting to change their tickets due to the current global outbreak of the covid-19 corona-virus. Philippine Airlines will permit passengers to cancel their international tickets and hold in credit towards a new flight within the following conditions:
- Application Philippine Airlines (079) Tickets issued in New Zealand before 30 April 2020.
- For tickets with travel dates 01 May 2020 onwards, changes must be made at least 7 days before departure.
- If passenger is undecided on new dates, ticket value can be held in credit for 12 months from date original ticket was issued.*
The new reservations must continue to adhere to the ticket/fare rules.
*The credit is valid for 1 year from date of issue and can be used to purchase tickets on Philippine Airlines only. This is not transferable and not convertible to cash.
Please contact your travel agent to make changes to your booking or to hold your ticket value in credit.
All customers with a QF (081) booking (existing or new) for travel now until 31 July 2020 are entitled to the following options:
- Cancel and retain the value of the ticket in credit.
- Upon rebooking, Qantas will waive the change fee.
- Waiver is valid for tickets cancelled and held in credit for bookings with departures up to 31 July 2020.
- Ticket can be held in credit until 31 December 2021 (ticket must be reissued and travel completed by 31 December 2021).
- This waiver can be applied only once per booking.
- If applicable, customer will pay any fare difference.
- This does not apply to refund, no show or cancellation fees.
Departures after 31 July 2020 – 30 September 2020
If you’re due to travel on a Qantas flight before 30 September 2020, and wish to change your plans, you can cancel your booking and retain the full value as a flight credit. Flight credits can be used for bookings and travel until 31 December 2021. Just cancel your booking and request your flight credit by 30 September 2020.
When you’re ready to rebook, you’ll need to cover any change fee and any fare increase in your new booking.
If you already have a Qantas flight credit issued on or after 31 January 2019, this will also be automatically extended to 31 December 2021.
Please email your travel agent to re-book / cancel your flight and hold it in credit until you are ready to book.
Extension of Flight Credits to 30 June 2021
Customers who purchased a SIA or SilkAir ticket on or before 15 March 2020, for travel up to 30 June 2020, can retain the full value of the unused portion of their tickets as flight credits. These can be used to book their new travel up till 30 June 2021. This gives customers the flexibility to plan, book and travel from now until then. We will also waive no-show and rebooking fees, allowing customers to truly enjoy the full value of their flight credits.
Bonus Flight Credits
Singapore Airlines will also award bonus flight credits to all customers who choose to retain their tickets as flight credits. This is their way of thanking you for your support during this challenging period. Based on the cabin class that you originally booked, you will receive the following bonus flight credits:
Economy Class – NZ$85
Premium Economy Class – NZ$115
Business Class – NZ$230
Suites / First Class – NZ$585
Customers who opted to keep their tickets open due to the Covid-19 outbreak will also retain the value of the unused portion of their ticket as flight credits. They will also automatically qualify for the bonus flight credits.
Similarly, customers whose flights were cancelled by SIA or SilkAir will also retain the full value of the unused portion of their tickets as flight credits. They will also be awarded the bonus flight credits when rebooking their travel.
Refunds For Customers
Customers who meet the above conditions, but do not wish to keep the value of their tickets as flight credits, will also be offered the option of a refund. Cancellation fees and no-show fees will also be waived.
Due to the large backlog of service requests, we are doing everything we can to process the refund requests as soon as possible. This month, our team will focus on processing the refunds for the departures that were scheduled for March 2020. We subsequently expect to process the refunds on a monthly basis. For example, the refunds for the April departures will be processed in May. We believe this will offer more clarity for our customers. We ask for your patience if there are some delays as we process all requests.
We are grateful for your unwavering support, and we look forward to welcoming our customers back on board in the near future. Until then, please stay safe and healthy.
We’re waiving ticket change fees for bookings impacted by coronavirus (COVID-19) – so you can alter your plans easily.
If you booked on or before 23 March 2020 for travel until 30 June 2020, you can change your booking with no re-booking or rerouting fees. Please refer to the below table to determine if your booking is eligible. This is available for tickets issued on or before 23 March 2020, with an original travel period between 17 March and 30 June 2020. Once you’ve changed your ticket to a Credit, you’ll have until 31 December 2020 to redeem on a new booking.
Travel must be completed before 30 June 2021. If you booked on or before 23 March 2020 for travel until 30 June 2020, you can change your booking with no re-booking or rerouting fees. Please refer to the below table to determine if your booking is eligible.
|Destination/origin||Ticket booking period||Original travel period||Ticket change deadline||Must travel before|
|All destinations/origins||On/before 23 March 2020||17 March to 30 June 2020||30 June 2020||30 June 2021|
If you haven’t decided on your new plans, don’t worry – you have until 30 June 2020 to change your ticket.
Some conditions apply:
- Tickets must be booked on a Cathay Pacific or Cathay Dragon flight.
- Tickets must be booked directly through our website, mobile app or Global Contact Centre. For bookings made through a travel agent or third-party website, please contact them directly for changes.
- Fare differences may apply and your new ticket must follow the same fare rules of your old ticket (for example, if your new ticket is during peak season while the original ticket is for low season, or certain travel dates may not be eligible).