07 Feb 2024

Botswana Highlights

UBSZ

Validity: 01 Jan 2024 to 31 Dec 2024

Containing in its borders the world's largest salt pans, inland delta and number of elephants, Botswana has plenty to boast about. Taking in also Zimbabwe's Victoria Falls and Namibia's Caprivi region, this trip celebrates both the natural and cultural highlights of Botswana. Stay in a lodge overlooking a watering hole frequented by elephants, watch hippos wallowing along the shores of the Chobe River, and paddle through the Okavango Delta in a traditional dug-out canoe. If it's a diversity of landscapes, wildlife and cultures you're after, then this is the ultimate trip.

Original

Wildlife

Private Vehicle,Boat,Mokoro

3

A basic level of fitness is required to be able to enjoy this trip to the fullest.

Shearwater Explorers Village

Dam Stander Dr

Victoria Falls

ZIMBABWE

Phone: +263 832844471

Shearwaters Explorers Village is located in the middle of Victoria Falls town, with just about everything you need within walking distance. The Village has all the facilities you need for your stay, including lounge, bar, pool and WiFi access.

If you have pre-booked a transfer, your driver will be waiting for you in the arrivals area near the point you clear customs. Please look out for a Shearwater Adventure sign board. If you are unable to find your driver please make your way to the ‘Shearwater Adventure’ desk which is located in the arrivals terminal. Shearwater Adventure operate our ground transfers and a representative will be able to help you. If you are still unable to find your driver, you can call +27 82 822 9407 during business hours, or +27 82 822 9407 after hours. If you are delayed beyond one hour after your scheduled arrival time, please make your own way to the hotel. If you are making your own way to the hotel, there is a taxi stand outside the airport building. A taxi should cost approximately 20USD.

Shearwater Explorers Village

Dam Stander Dr

Victoria Falls

ZIMBABWE

Phone: +263 832844471

Shearwaters Explorers Village is located in the middle of Victoria Falls town, with just about everything you need within walking distance. The Village has all the facilities you need for your stay, including lounge, bar, pool and WiFi access.

If you have a confirmed departure transfer your leader will advise your pick up time the day before your trip ends. Alternatively, please ask your leader or hotel staff for assistance in arranging a taxi or instructions to reach the airport by public transport

1. This trip starts in Victoria Falls with a welcome meeting at 6pm on Day 1 and ends mid-afternoon on Day 9. We recommend you do not book departing flights until post 7pm, allowing for any delays. 2. A single supplement is available if you’d prefer not to share a room on this trip. The single supplement applies to all nights of your trip and is subject to availability. Please speak to your booking agent for further information. 3. The minimum age for this trip is 15 at the time of travel. Any travelers under the age of 18 must be accompanied by a legal guardian, or in lieu of a legal guardian, by an escort over the age of 18, appointed by their legal guardian. The legal guardian or their designee will be responsible for the traveller under the age of 18 day to day’s care. If a legal guardian elects to designate an escort in their lieu, they will be required to complete and sign a relevant document to delegate their authority. 4. Border crossing delays in the region have been sporadic and difficult to predict. What takes an hour one day may take four hours the next. This may affect the order of activities in the itinerary. We understand this uncertainty can be frustrating, and we strongly recommend packing a bit of patience and flexibility.

On this trip you will be accompanied by an Intrepid group leader who will also be your driver. While not being guides in the traditional sense, you can expect your leader to have a broad general knowledge of the countries visited on your trip, including historical, cultural, religious and social aspects. We also use local guides where we think more specific knowledge will add to the enjoyment of the places we are visiting, especially when tracking and identifying wildlife - we think it's the best of both worlds. Regardless of the country of origin, our Group Leaders are chosen for their leadership skills and are wonderful ambassadors for our company, the continent and its people. We endeavour to provide the services of an experienced leader; however, situations may arise where your leader is new to a particular area.

Many national governments provide a regularly updated advice service on safety issues involved with international travel. We recommend that you check your government's advice for their latest travel information before departure and ensure that your travel insurance covers you for all areas your itinerary covers. Please refer to our website's safety page for links to major travel advisories and updates on safety issues affecting our trip. We strongly recommend the use of a neck wallet or money belt while travelling, for the safe-keeping of your passport, air tickets, cash and other valuable items. Leave your valuable jewellery at home - you won't need it while travelling. Many of our hotels have safety deposit boxes, which is the most secure way of storing your valuables. A lock is recommended for securing your luggage. Your group leader or local representative will accompany you on all included activities, however during your trip you'll have some free time to pursue your own interests, relax and take it easy or explore at your leisure. While your group leader or local representative will assist you with the available options in a given location, please note that any optional activities you undertake are not part of your Intrepid itinerary, and Intrepid makes no representations about the safety of the activity or the standard of the operators running them. Please use your own good judgement when selecting an activity in your free time. Please also note that your group leader or local representative has the authority to amend or cancel any part of the trip itinerary if it's deemed necessary due to safety concerns. For more details on the type of conditions and safety standards you can expect on your trip, please refer to Intrepid's operational safety policy on our website. We recommend that you take a moment to read through this information before travelling, and would appreciate any feedback on how well it's being implemented in the field: www.intrepidtravel.com/safety-guidelines

FIRE PRECAUTIONS Please be aware that local laws governing tourism facilities in this region differ from those in your home country and not all the accommodation which we use has a fire exit, fire extinguishers or smoke alarms. BALCONIES Some hotel balconies don't meet western standards in terms of the width of the balcony fence being narrower than 10cm. TRAFFIC AND DRIVING ON THE OTHER SIDE OF THE ROAD Depending on where you come from please note that drivers in this part of the world may drive on the opposite side of the road from what you are used to. Look both ways before crossing any road. Traffic can be a little more chaotic than you might be used to at home. Be aware! SEAT BELTS Please be aware that local laws governing transportation safety may differ from those in your home country and not all the transport which we use is able to provide seat belts. PICK POCKETING & PERSONAL SAFETY While travelling there is always the risk of pick-pocketing and petty theft, particularly in the more touristy cities. We recommend that you exercise caution when walking at night and encourage you to walk in groups and only on main, well-lit thoroughfares. Be particularly vigilant on public transport. Simple measures like carrying your day pack on your front, not hanging your bag over the back of your chair or on the floor and wearing a money belt will reduce any chance that your valuables should go missing. WATER SAFETY Please take care when taking part in any activities in the ocean, river or open water, where waves and currents can be unpredictable. It's expected that anyone taking part in water activities is able to swim and have experience in open water. All swimmers should seek local advice before entering the water. TRAVEL ADVICE & TRAVEL INSURANCE We recommend that you check your government's advice in relation to the areas you will be visiting for their latest travel information before departure and ensure that your travel insurance covers you for all areas your itinerary covers.

UNFENCED CAMPSITES On some trips you will at times stay in unfenced campsites within National Parks. While this is a fantastic experience, there are a few safety rules to follow. While staying in National Parks it's important that you listen to any advice given by your group leader or local representative and the park rangers regarding responsible and safe behaviour.

BILHARZIA Bilharzia is a parasitical disease which is usually spread by swimming in contaminated water. It can be assumed that the infection is present, to a greater or lesser extent, in almost all water sources, but most especially in shallow reedy waters in the vicinity of villages. Although the adult parasites do not themselves cause a great deal of harm, after about 4-6 weeks they start to lay eggs, which triggers an intense but usually ineffective immune response, the symptoms of which can include fever, cough, abdominal pain, and an itchy skin complaint known as safari itch. After a while the symptoms settle down and the patient is left with a sense of feeling tired all the time.

PASSPORT You’ll need a valid passport to travel internationally and most countries require your passport to have a minimum of 6 months validity, so remember to check the expiry date. We need your passport information to get everything ready for your trip so it’s important that the information on your booking matches your passport exactly. Please take care to provide the correct details. We recommend carrying a copy of the photo page of your passport while travelling and leaving a copy at home with family or friends. VISAS & ENTRY REQUIREMENTS Many countries require a visa and obtaining the correct visa for your trip and any countries you may transit through is your responsibility. We recommend you check your visa requirements as soon as you have booked your trip. This will ensure you have time to prepare your documents and for your visa application to be processed. You can check the entry requirements for your nationality on your government's foreign travel advisories, consular websites or on our page here:  www.intrepidtravel.com/visa-entry-requirements BORDER CROSSINGS There are 2 border crossings on this tour: Day 2: Zimbabwe to Botswana at the Kazangula border post Day 6: Botswana to Namibia at the Mohembo border post Day 7: Namibia to Botswana at the Ngoma border post Day 9: Botswana to Zimbabwe at the Kazangula border post Children travelling to Botswana: Please note that if you’re travelling to Botswana with a person under the age of 18, then you need to provide a certified copy of the child’s full unabridged birth certificate in order to enter the country (the one listing the child’s details and both parents’ details. - the short birth certificate which only lists the child’s details won’t be accepted). Additionally, if the child is travelling with only one parent, with neither biological parent, or is unaccompanied, then they must provide an affidavit of consent of the parent(s) that are not travelling to prove that the trip is made with both parents' consent. Please contact your nearest Botswanan Embassy if you have further questions regarding this.

Visit Victoria Falls Wildlife Trust – supported by The Intrepid Foundation supports – and learn about the rescue and rehabilitation of wildlife and the Trust’s role in anti-poaching. Then, enjoy a unique stay at Elephant Sands Lodge, where you can witness a herd of these magnificent creatures bath and drink in the natural waterhole only metres from your porch.

Glide through the wildlife-filled waterways of the Okavango by mokoro, this traditional dug-out canoe is the best way to experience the delta up-close.

Seek out pods of hippos wallowing in the waters and surround yourself with abundant birdlife on a river cruise through Chobe National Park.

Enjoy some truly unique accommodation in Elephant Sands. Greet elephants as they come to drink from a natural watering hole right outside the lodge.

Experience the rugged beauty of Botswana in comfort as you stay in meru-style permanent tents, lodges and hotels on this Original style trip.

Botswana temperatures rise in the hot dry period of September and October, before the rains hit, and temperatures can get as high as 34-38°C. Not all accommodation will have air-conditioning, which is quite common across Africa, particularly in remote locations where lodges or camps operate on solar power or generators. Botswana is a very seasonal destination. What you see and experience can differ quite dramatically depending on the time of year you visit. Please consider this before you choose your departure date. See the 'Climate and Seasonal' section in ‘Essential Information’ for more details. As the early bird catches the worm, the early camper sights the animals. There will be many early starts either to make use of the better safari time or to beat the morning traffic on long travel days.

GENERAL HEALTH All travellers need to be in good physical health in order to participate fully on this trip. For the safety and wellbeing of yourself and others, if you are unwell prior to travelling, please stay at home and contact us to make alternative arrangements. When selecting your trip please make sure you have read through the itinerary carefully and assess your ability to manage and enjoy our style of travel. Please note that if in the assessment of our group leader or local representative a traveller is unable to complete the itinerary without undue risk to themselves and/or the rest of the group, we reserve the right to exclude them from all or part of a trip without refund. You should consult your doctor for up-to-date medical travel information or for any necessary vaccinations before departure. We recommend that you carry a first aid kit as well as any personal medical requirements in their original packaging as they may not easily be obtained while travelling. If you are carrying medication, ensure you check your government's foreign travel advice for any local restrictions or requirements.  YELLOW FEVER: A valid international certificate of vaccination against Yellow Fever is required in many countries if you are arriving from a country with risk of yellow fever (eg. Kenya). You may need to present this on arrival at the airport or border crossing. Some countries will refuse entry if you are unable to present your certificate. It's also quite common for your home country to request a Yellow Fever certificate on your arrival back home. It is your responsibility to check with your doctor well in advance of leaving home about the Yellow Fever requirements for the countries you'll be visiting. DRINKING WATER As a rule, we recommend you don't drink tap water, even in hotels, as it may contain much higher levels of different minerals than the water you are used to at home. For local people, this is not a problem as their bodies are used to this and can cope, but for visitors drinking the tap water can result in illness. Generally, this isn't serious, an upset stomach being the only symptom, but it's enough to spoil a day or two of your holiday. Many hotels and lodges provide safe drinking water, while bottled water is another alternative. Water consumption should be about two litres a day. Rehydration salts, motion sickness tablets, and diarrhea blockers are available from many pharmacies - please source from home and bring them with you on your travels. TYPHOID: It is recommended that if you are travelling to Harare you make sure that your Typhoid vaccinations are up to date. There has been an outbreak of typhoid in parts of Harare, with over 1500 cases reported since October 2011. For more information speak to your doctor and see the World Health Organization (WHO) website.

Your group leader will endeavour to cater for specific dietary requirements where possible, and vegetarianism and gluten intolerance will be catered for in most instances, however your diet may be limited more than you are used to. Please notify your group leader of any dietary requirements in your group meeting at the start of the trip. Meals will often be limited to what is on offer at the lodge we stay at due to the remoteness of the area.

When it comes to money matters on the trip, every traveller is a little different. You know your spending habits better than we do, so please budget a sensible amount for things like meals not included, drinks, shopping, optional activities, tipping and laundry. It’s always better to bring a little more than you think you’ll need. Also make sure you’ve read your trip details thoroughly so you know what’s included in the trip price and what isn’t. This should make budgeting a little easier. You’ll find this info in the Inclusions section of your Essential Trip Information (that’s this document). Please note: all recommendations for additional costs, tipping etc. are in USD. You will need to convert these into the relevant local currency. MEALS NOT INCLUDED Breakfast, dinner and most lunches are included while camping on our overland safaris. For lunches not included, a budget of USD10 to USD15 per meal will be more than sufficient. For dinners not included, your leader will normally recommend options and restaurants where you can safely try the local specialties of the region. Expect meals to cost between USD12 to USD25 for a main. These are indicative prices only. If you are in a tight budget and are happy to try local food, you can eat cheaper than this. TIPPING Gratuities aren’t compulsory on your trip, but they can make a big difference to locals employed in the tourism industry. If you are happy with the services provided, a tip is an appropriate way to thank them. While it may not be customary to you, it is of great significance to the people who will take care of you during your travels, inspires excellent service, and is an entrenched feature of the tourism industry across many destinations. Usually the equivalent of around USD7 to USD14 per person, per day to cover all tips is fine. TIPPING GUIDE To give you a bit of guidance, we’ve put together the following tipping notes. These are just suggestions, based on feedback from past travellers and our staff on the ground. - Your Crew (including Leaders, Drivers and Cooks): You may also consider tipping your crew for outstanding service throughout your trip. The amount is entirely a personal preference; however as a guideline USD2 to USD4 per staff member, per day can be used. Of course you are free to tip more or less as you see fit, depending on your perception of service quality and the length of your trip. It is best to then divide these amounts into separate envelopes for each crew member. Remember, a tip is not compulsory and should only be given when you receive excellent service. - Local guides: Throughout your trip you may at times have a local guide in addition to your leader. We suggest around USD2 per person, per day for local guides. - Basic restaurants: When checking the bill, if there’s an addition of 10% service charge, there’s no requirement for tipping. Otherwise, 10% of the total bill amount is appropriate. TIPPING KITTY Over the years we have found that many of our travellers find the need for tipping local guides and operators to be both tiresome and embarrassing, especially if they don't have the correct small change. To overcome this, your leader might raise the idea of a group tipping kitty. At your group meeting, your tour leader may discuss the idea of running this kitty, whereby everybody contributes an equal amount and then your tour leader pays the tips as you go. The leader will keep a running record of all monies spent (except restaurant tips). The record can be checked at any time and any money remaining at the end of the tour returned to group members. This kitty does not include tips for your leader and crew. EMERGENCY FUNDS We try to plan for every eventuality, but there are still some things beyond our control. Please make sure you bring an extra USD500 for emergencies (e.g. natural disasters or civil unrest). Sometimes these things necessitate last minute changes to our itineraries, and we can’t guarantee there won’t be some extra costs involved. CREDIT CARDS, ATMS AND MONEY EXCHANGE: Credit cards are generally accepted in tourist shops and some restaurants across Africa. Visa and Mastercard are generally preferred over American Express, Diners, etc. Smaller venues take cash only. Foreign currency is easily changed at exchange bureaus and they generally offer the best rates. With ATMs being increasingly available in the many major towns and cities and even some campsites, credit or debit cards are a convenient way to access money. Be aware that your withdrawing limit may vary from country to country (regardless of your withdrawing limit in your home country) and it can be as low as the equivalent to USD100 per day. Throughout Africa, cards with the Visa logo are most readily recognised, although MasterCard is also accepted in most places. A charge is made for each international transaction - please check with your bank how much this fee will be. Check with your bank before leaving home that your card can be used as a debit card in Africa. You may also want to notify your bank that you are visiting Africa as it's not unknown for banks to freeze cards which show sudden transactions in other countries. If you're on a multi-country tour, your tour leader will be able to give you an approximate idea of how much money you may need for your stay in each country. PLEASE NOTE: Many businesses and banks in Africa, especially East Africa, do not accept US dollar notes older than 2013. If you are bringing USD, we strongly recommend large bills in good condition, 2013 series onwards only. Ensure that you do not bring any torn, marked, or damaged bills. The slightest marking can result in your bill being rejected. ACCESSING CASH IN ZIMBABWE: Zimbabwe has now reverted to their own currency, Zimbabwe dollars. However accessing this currency can be difficult and exchanging money at banks encounters long queues. Optional activities can still and must be paid in USD, while visas on arrival can also be paid in USD. On ground costs such as lunches and market purchases must be paid in Zimbabwe dollars or by using a credit card. You should plan your travel expenses in advance and bring sufficient USD into the country to support your stay. Your leader or local representative will be on hand to advise on this matter should you need it. COMMISSIONS Intrepid understands that the receipt of commissions in exchange for recommending particular shops or services is ingrained in the culture of the tourism industry. For this reason, we have established a centralised fund for contributions from recommended suppliers so these can be collected and distributed back into the business. Actively managing the receipt of commissions helps us maintain the level of quality you expect on one of our trips. Travel is always an adventure so Intrepid cannot explicitly guarantee the quality of a product but we aim to provide the best value trips in the market. Please let us know via the feedback form completed after your trip if we are successfully meeting - or exceeding - this objective.

What you need to bring will vary according to the trip style you have chosen, the countries you are visiting and when you are travelling. Generally speaking, we recommend you pack as lightly as possible and make sure that you are able to carry and lift your own luggage, and walk with it for short distances. Most travellers carry their luggage in a backpack, although an overnight bag with a shoulder strap would suffice if you travel lightly. Smaller bags or backpacks with wheels are convenient although we recommend your bag has carry straps. You'll also need a day pack/bag to carry water and a camera etc for day trips. Below are some ideas and helpful tips on what you specifically need for this trip. ESSENTIALS: - Closed in shoes. As most of our trips include some bush walking we highly recommend that you take a pair of comfortable, closed-in walking shoes. Closed-in shoes will help to protect your feet from cuts and scratches when walking through bush/grass-lands, and will also act as a barrier protection in rare cases against bites or stings from dangerous animals in this environment. - Lightweight clothing. You will need to bring a mixture of lightweight clothing, some warm items for the evenings, and long shirts and pants for protection against mosquitoes in the malaria areas. Clothes should be easy to wash and dry. Some people like to take jeans for evenings out but they can be tough to dry and should not be used for trekking. Avoid nylon and other synthetics, which can be very uncomfortable in hot weather. Ex-military or military style clothing and equipment is NOT recommended. - Sun protection - hat, sunscreen, sunglasses RECOMMENDED: - A good quality, high-beam headlamp or torch for around the lodges and permanent tented sites at night. Some of these properties have limited lighting and are powered by generators that switch off at a certain time. - Waterproof/windproof jacket is a good idea for wet days, and early morning or evening activities when it can be cool. - Warm fleece and beanie for morning and evening activities including game drives where applicable. - Personal medical kit. Large kits will be on hand at the lodges and from your group leader or local representative (on trips that have a dedicated group leader or local representative ) but we recommend you carry items such as mild pain killers, electrolytes and bandaids. - Insect repellent. - Water bottle. The sale of bottled water contributes to an enormous environmental problem around the world. In addition to the water in bottles, the production of a 1 litre plastic bottle takes 2 litres of water and 200ml of oil. A large proportion end up in limited landfill or discarded in waterways and natural environments. - Camera with spare battery or power bank. - Binoculars OPTIONAL: - Ear plugs to guard against a snoring room-mate. - A good book, a journal or smart phone with music player. LUGGAGE LIMIT: Please keep your luggage to a minimum. One small soft-sided bag plus a day pack (no more than 15-20kgs in total per person) is essential.We recommend against bringing hard/externally framed suitcases as they are difficult to store and can damage equipment and other travellers' belongings. If your trip is beginning and ending at the same location, excess luggage can usually be stored at your arrival/departure hotel and can be collected after your trip. VALUABLES: Please try to avoid bringing unnecessary valuables, and use your hotel safe. It’s also a good idea to purchase a money belt or pouch that is easily hidden. We strongly recommend that you photocopy all important documents e.g. air tickets, passport, vaccination certificate, etc. and keep the copies separate from the originals. While not valid, a photocopy makes it very much easier to obtain replacements if necessary. BATTERIES/POWER: Our trips have access to power to recharge batteries for phones and cameras every couple of days. We always recommend that you carry an extra battery or powerbank just in case. CONSERVATIVE DRESS FOR WOMEN: In many parts of Africa women travelers should dress modestly as there is a wide range of cultural differences. Wear skirts or shorts that reach just above the knee and tops that cover shoulders at a minimum. If visiting coastal areas wear a cover-up when you step off the beaches.

PLASTIC BAG BANS ACROSS AFRICA While Namibia holds people liable to a fine of N$500 or imprisonment for entering Game Parks with a plastic bag, Botswana has announced a countrywide ban on plastic bags to come into effect on 1 November 2018. The ban will make the importing, trading and commercial use of plastic bags a criminal offence. Exceptions will be made for plastics that are essential for health and hygiene. With these announcements, Botswana and Namibia join other African countries such as Tanzania, Kenya, Ethiopia, Uganda, Tunisia, Morocco, Rwanda, Uganda, Somalia and Eritrea that have banned plastic bags. South Africa imposed a levy on plastic bags in 2004 but they have not yet been banned. Many countries are strictly enforcing this and have been searching luggage at border points. Camping stores are good for obtaining waterproof reusable bags, for dirty laundry etc, prior to departure.

Yes it is Africa, however the winter months can be very cold. Please bring warm winter clothing such as wool pullover and a jacket. Also consider thermals, gloves and a woolly hat. WEATHER IN BOTSWANA The Okavango Delta, Moremi and Chobe are Botswana's most popular parks. The best time to visit them is from May to September, during the dry season and winter, resulting in more moderate temperatures. There is also less vegetation and animals tend to concentrate around waterholes and rivers, making wildlife easier to spot. The Okavango Delta is also in full flood. The skies are clear, rain is rare and there are fewer mosquitoes. It does get cold at night and in the mornings. Packing warm winter clothing during June, July and August for the cold morning game drives is advisable. In September and October temperatures climb again, drying the landscapes and concentrating the game even more. However, October can feel very hot, with maximum temperatures sometimes approaching 40°C. November is difficult to predict, as it can sometimes be a continuation of October's heat, whilst sometimes it's cooled by the first rains; it's always an interesting month. November to April is known the wet Season and Summer. Although wildlife is easier to spot in the dry season, you'll still see plenty, including newborn animals and migratory birds. Except for January and February, rains are mostly short afternoon showers and seldom have a negative impact on your trip. The water from the Angolan Highlands starts to push into the Delta in the late summer and early autumn months with winter offering the highest levels. The Okavango water levels start receding towards the end of the winter months and into spring, with the summer months offering up the lowest levels. Please be aware that this can affect some water activities such as mokoro or boat trips.

We like to think our Intrepid travellers are all connected by a love of adventure and passion for seeing the world in a different way. We've laid down a few non-negotiable rules to ensure everyone feels connected, comfortable and safe on our trips. We ask that you respect your fellow travellers, group leader or local representative, and local people and places we visit in all circumstances. We don't tolerate any forms of violence and expect that you follow the local laws, customs and regulations in any destination we travel to. Any behaviour contrary to the above, including any behaviour that prevents our staff from performing their duty of care or continuing the itinerary as planned, may result in travellers being removed from the trip. If you consume alcohol while travelling, we encourage responsible drinking and expect you to abide by local alcohol laws. To ensure the well-being of everyone on the trip, all decisions made by group leaders or local representatives and ground staff are final. Romantic relationships between travellers and group leader or local representative are not permitted while on trip. By travelling with us, you agree to comply with these rules and the laws and customs of all countries visited. If something is concerning you during your travels with us, please speak to your group leader or local representative immediately. Alternatively, contact us on the emergency contact number detailed in your Essential Trip Information’s Problems and Emergency Contact section.

Can’t stop thinking about your adventure? Tell us all about it! We read each piece of feedback carefully and use it to make improvements for travellers like you. Share your experience with us at: http://www.intrepidtravel.com/feedback/

While we always endeavour to provide the best possible holiday experience, due to the nature of travel and the areas we visit sometimes things can and do go wrong. Should any issue occur while you are on your trip, it is imperative that you discuss this with your group leader or local representative straight away so that they can do their best to rectify the problem and save any potential negative impact on the rest of your trip. We recognise that there may be times when your group leader or local representative may not be able to resolve a situation to your satisfaction - if this is the case, please ask the group leader or local representative to speak to their direct manager. You may also choose to provide details in your online feedback, which we ask you to complete within 30 days of the end of your trip. Please do be aware that it is very difficult for us to provide any practical help after the trip is completed, so informing us while still travelling will give us the opportunity to resolve the issue in real-time. For general contact details please use the following page: http://www.intrepidtravel.com/ourtrips/contact/ In case of a genuine crisis or emergency, you can reach our local office on the numbers below: Intrepid's local Operator: +27828229407

Our Responsible Travel Policy outlines our commitment to preserving the environment, supporting local communities, protecting the vulnerable, and giving back to the places we travel. All our trip group leaders or local representatives, suppliers, and staff are trained on these principles and are core to us delivering sustainable, experience-rich travel. Explore the different parts of our Responsible Travel Policy by visiting: https://www.intrepidtravel.com/responsible-travel Love wildlife? Us too. We believe nature should be protected, respected and never exploited for our entertainment.   That’s why we design all of our wildlife trips and experiences to meet the standards set out in our animal welfare guidelines (https://www.intrepidtravel.com/en/animal-welfare), created in collaboration with World Animal Protection. This ensures that the unforgettable animal encounters our travellers rave about are conducted responsibly, with the utmost respect for all creatures.  What does that mean for you? Well, we never ride, feed or handle wild animals for a start. Take a closer look at our animal welfare policy (https://www.intrepidtravel.com/sites/intrepid/files/Intrepid_Travel_Animal_Welfare_Policy.pdf) to learn more about how we champion responsible, cruelty-free experiences on our trips, and see how you can help make a difference when you travel with our animal-friendly travel tips (https://www.intrepidtravel.com/en/how-be-better-traveller-wildlife). 

We created our not-for-profit, the Intrepid Foundation because you – our travellers – told us you wanted to make an even greater impact in the communities you visit. The Foundation works by teaming up with partners around the world so that together we can deliver greater positive impact at scale. Partners are identified by our local staff who live and work in our destinations. They harness their powerful community connections to determine the issues that matter most and select local partners who can deliver real solutions. Since 2002, the Intrepid Foundation has raised more than $14million dollars and supported more than 160 communities worldwide. Now, with over 40 partners all over the world, your donations are helping to restore forests in Kenya, empower women in Honduras and promote elephant welfare in Laos, to name just a few. For more information about the Intrepid Foundation, please ask your group leader or local representative or visit our website: http://www.theintrepidfoundation.org/ This trip supports Victoria Falls Wildlife Trust, who work with local communities to promote wildlife conservation in Southern Africa. Communities living on the border of Victoria Falls National Park rely on subsistence farming of crops and livestock, usually producing no more than they need. When wildlife – the same creatures travellers would encounter on a safari – run into their land, it can have dire consequences: for the animals, the crops and the people. Donations help employ a team of Community Guardians who collaborate with locals to find sustainable solutions to human-wildlife conflict and conservation. Intrepid will double your impact by dollar-matching post-trip donations made to The Intrepid Foundation. To find out more or make a donation, visit: www.theintrepidfoundation.org/t/victoria-falls-wildlife-trust

If you require a Sleep Apnea Machine to sleep please ensure that it is battery operated. Lodges and Permanent Tented Camps are often powered by generators which are turned off during the night.

This trip is operated in a 16 seater van.

Travel insurance is compulsory on all our trips for those travelling internationally. We require that at a minimum you are covered for medical expenses including emergency repatriation. If you are travelling within your home country or region please confirm before travel that you are entitled to access the public medical system easily should an accident occur. We strongly recommend all travellers have a policy that also covers personal liability, cancellation, curtailment and loss of luggage or personal effects. For international trips, you will not be permitted to join the group until evidence of travel insurance and the insurance company's 24-hour emergency contact number has been sighted by your group leader or local representative. If you have credit card insurance your group leader or local representative will require details of the participating insurer/underwriter, the level of coverage, policy number, and emergency contact number rather than the bank's name and your credit card details. Please contact your bank for these details prior to arriving in-country. For travellers who reside within the European Union, Switzerland or USA the requirement to purchase travel insurance cannot be compulsory. However the purchase of travel insurance is still highly recommended, and travellers from these regions who decline travel insurance when travelling outside of their home region must sign a Travel Insurance Waiver Form at the Group Meeting, recognizing personal responsibility for emergency medical and repatriation costs should they arise. For assistance with travel insurance or other services, please visit the link below: https://www.intrepidtravel.com/booking-resources/our-services

As you travel on a group trip you will be exposed to all the pleasures and maybe some of the frustrations of travelling in a group. Your fellow travellers will probably come from all corners of the world and likely a range of age groups too. We ask you to be understanding of the various needs and preferences of your group - patience with your fellow travellers is sometimes required for the benefit of everyone's travel experience. Remember too that you have responsibilities to the group. If you are requested to be at a place at a certain time, ensure that you don't keep the rest of the group waiting. We have found time and time again that the very best trips we operate are those where the dynamics within the group work well - this takes just a little effort on your part. Due to privacy reasons, we are unable to provide you with contact details and any personal information about your fellow travellers booked on your trip prior to departure. SOLO TRAVELLERS The beauty of our style of travel is that it caters to travellers who are travelling solo and who want to meet and share experiences with like-minded people. On our trips rooming is organised on a twin-share basis. We pair up solo travellers with another traveller of the same gender as per the gender marker on each of their passports. As a responsible tour operator, we strive to create a safe and inclusive environment for everyone. In the case that your gender identity differs from what is indicated on your passport, please contact us so that we can discuss rooming options with you. We also have an optional single supplement available on most trips for travellers who prefer to have their own room. Please note that this only applies to accommodation during the tour. Pre-trip and post-trip accommodation booked through us will be on a single room basis. On a small selection of itineraries some accommodations are booked on an open gender, multi-share basis (for example on a felucca in Egypt or an overnight train in Vietnam). In those instances it will clearly be stated in our Essential Trip Information prior to booking and travelling.

ITINERARY CHANGES Our itineraries are updated regularly throughout the year based on customer feedback and to reflect the current situation in each destination. The information included in this Essential Trip Information may therefore differ from when you first booked your trip. It's important that you review this information prior to travel so that you have the latest updates. Due to weather, local conditions, transport schedules, public holidays, political unrest or other factors, further changes may be necessary to your itinerary once in-country. Your group leader or local representative will keep you up to date with any such changes once your trip is underway. OPTIONAL ACTIVITIES A selection of optional activities that have been popular with past travellers are listed in the day-to-day itinerary. This isn't an exhaustive list and should be used as a guide only for some of what might be available. Prices are approximate, are for entrance fees only, and don’t include transport to and from the sites or local guides unless indicated. All activities are subject to availability, and maybe on a join-in basis. It may not be possible to do all the activities listed in the time available at each destination, so some pre-planning for what you are most interested in is advised. When it's recommended that travellers pre-book these activities, look for a note in the Special Information section of the day-to-day itinerary. For most, they can either be organised independently on the day, or let your group leader or local representative know you are interested at the Welcome Meeting and they can assist. Where activities are considered medium or high risk, we work with operators whose safety and credentials we have sighted and assessed. Although it is possible that you may find the same activity cheaper with another operator on the ground, we cannot vouch for the safety or quality of that operator. Medium and high-risk activities not listed above have not been assessed by us and as such our staff and group leader or local representative are unable to assist you with organising these activities. Activities that contravene our Responsible Travel policies are also not listed. Please remember that the decision to partake in any activity not listed is at your own discretion and risk. ROAD CONDITIONS AND INFRASTRUCTURE IN AFRICA: Roads in Africa are often in very poor condition, which makes it hard on our vehicles. Our vehicles are serviced regularly and are generally in good condition, but breakdowns can and do happen. Sometimes the going on this trip is quite tough, the distances covered fairly large and some of the roads and tracks are not exactly smooth or free from dust, but the rewards are exceptional. The travelling times indicated in our Essential Trip Information is just a rough guide and is dependent on various factors that may be outside our control, such as road conditions, weather and time spent at borders. DRIVE TIMES: The travel times listed in the day to day itinerary are a guide only. Please be aware that delays may occur and please be patient - it's all part of the experience afterall! Additionally, the travel times do not include time spent on game drives as these can vary with each departure. NAMIBIA AND BOTSWANA IN PEAK SEASON Namibia and Botswana are becoming increasingly popular tourist destinations. Despite the influx of travellers, bed numbers are not being increased to match the demand. This intentional move is aimed at minimising the environmental impact of tourism and keeping the destinations exclusive. It is therefore becoming more and more difficult for us to confirm our allocation with our usual suppliers, particularly in peak season. We may use alternative accommodation which could affect driving times and distances listed in the Essential Trip Information. However we will always use properties of the same standard and ensure that no included activities will be affected.

Hotel (2 nights),Lodge (4 nights),Basic Lodge (2 night)